Description
Lead Time and Shipping
Our treasures are crafted to order, with a lead time of approximately 3-4 weeks before they ship from our studio. We’re pleased to offer free shipping on all items from our wedding band and engagement ring collections, as well as custom design orders.
Our courier delivers door-to-door all over South Africa. Please allow 2 – 5 working days for shipping. Once your order is packed and dispatched, you will receive your tracking number via email and a personal message on WhatsApp, notifying you that your order is on it’s way.
Customisation
We understand that finding the perfect ring is a personal journey. If you don’t see a design that resonates with you, we encourage you to reach out to us for customisations. Our team is here to help bring your vision to life, whether it’s a unique setting, specific gemstones, or a completely original design. Fill out this form and let’s create something truly special together!
Resizing Policy
It’s important to provide us with the correct ring size, as clients are responsible for any resizing costs incurred due to an incorrect measurement. Please note that resizing can place stress on the ring, and some designs may not be suitable for resizing at all. In such cases, we may recommend creating a new ring from scratch to ensure the integrity of the design. We encourage you to double-check your size to avoid any issues and ensure a perfect fit!
If you’re unable to have your ring size measured professionally, we can send you a metal ring sizer to measure your ring size in the comfort of your own home. We recommend this option over plastic or paper sizers for better accuracy and reliability. Please note that shipping costs for this service will be your responsibility. If you’re interested, just let us know—we’re here to help!
Warranty
At Carin’s Jewellery Design, we take great pride in the quality and craftsmanship of our jewellery. That’s why all items from our wedding band and engagement ring collection, as well as custom-made pieces, come with a 6-month limited warranty starting from the date of completion.
To learn more, please visit our warranty page.
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