Privacy Policy

Last updated: 12 November 2026

Carin’s Jewellery Design (“we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it and how we protect it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Carin’s Jewellery Design is a jewellery business with studios in Bloemfontein (Free State) and Nelspruit (Mbombela, Mpumalanga), and an online shop at carinsjewellerydesign.co.za.

Information Officer: Carin’s Jewellery Design, info@carinsjewellerydesign.co.za, 083 454 5700.

2. What information we collect

  • Contact and delivery details: your name, email address, phone number, and billing and delivery address.
  • Order details: the items you buy, order history, ring sizes, engraving text and custom design details.
  • Account details: if you create an account or sign in with Google or Facebook, we receive your name and email address from that service.
  • Messages and bookings: what you send us through our contact, custom design and Charm Bar booking forms, by email or on WhatsApp.
  • Wishlist and cart: the products you save or add to your cart.
  • Technical information: cookies and basic information such as your browser and device, used to run the website and keep your cart working.

We do not see or store your card details. Payments are processed securely by Payfast and PayJustNow.

3. Why we use your information

  • To process, deliver and support your orders, including returns, repairs and warranty claims.
  • To design and make custom jewellery for you.
  • To manage Charm Bar bookings, tickets and gift vouchers.
  • To answer your questions and keep you updated about your order, including by email and WhatsApp.
  • To send you news, new arrivals and Charm Bar dates, only if you have agreed to receive them. You can unsubscribe at any time.
  • To keep accounting and tax records, as required by law.

4. Who we share it with

We never sell your personal information. We only share it with service providers who help us run the business, and only what they need:

  • Payment providers (Payfast, PayJustNow) to process payments.
  • Couriers and PUDO lockers to deliver your order.
  • Our website host and email providers.
  • Our bookkeeper and accountants.
  • Authorities, where the law requires it.

Some service providers (for example Google, Facebook or email platforms) may store information outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.

5. Cookies

Our website uses cookies to keep you signed in, remember your cart and wishlist, and make the site work properly. You can block or delete cookies in your browser settings, but some parts of the shop may then not work.

6. How we protect and keep your information

We use secure (SSL) connections and restrict access to your information to people who need it. We keep order and payment records for at least 5 years, as required for tax purposes, and other information only for as long as we need it.

7. Your rights

Under POPIA you may:

  • Ask what personal information we hold about you and request a copy.
  • Ask us to correct or delete your information.
  • Object to us using your information, including for marketing.
  • Withdraw your consent to marketing at any time.

To do any of these, email info@carinsjewellerydesign.co.za.

If you are unhappy with how we handled your information, please contact us first. You may also lodge a complaint with the Information Regulator: inforegulator.org.za, enquiries@inforegulator.org.za, 010 023 5200.

8. Children

Our shop is meant for adults. We do not knowingly collect personal information from children under 18 without a parent’s or guardian’s consent.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.